Carol leads Scaled Agile’s customer success organization and together with a highly responsive support and enablement team, continuously strives to elevate the level of service and support they offer in order to provide superior quality and value to their members.
Before joining Scaled Agile, Carol was the Managing Director of Scrum Alliance. Under her leadership, membership grew from 139,000 to 400,000+, and attendance of the organization’s signature events, Global Scrum Gatherings, more than doubled in just three years. Carol started her career in Information Technology. Beginning with TD Bank as a software developer, she then honed her systems administration skills at Esso Chemical and later joined Electronic Data Systems (EDS), a multinational information technology services company, where she found her passion for program and project management and managed a large Program Management Office. Some of her clients included: County of San Diego, Coors Brewing Company and Storage Technologies. Carol has a unique leadership style, which focuses on building relationships, trust and respect. She believes this is necessary to create the culture required to attract, build and maintain highly effective, collaborative teams and in-turn, successful organizations.